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Support

Support expectations are tied to package and severity.

Elroi support covers reviewed service issues, managed platform operations, onboarding follow-up, and package-scoped assistance. Urgent, regulated, or custom matters route through consultation.

Severity

Describe impact clearly so support can respond well.

  1. CriticalService unavailable or major launch-blocking issue.
  2. HighImportant business workflow impaired with no practical workaround.
  3. NormalQuestion, configuration help, report review, or minor issue.
  4. PlannedTraining, improvement, integration, or change request.